Refunds & Returns Policy
At PlantBase, customer satisfaction is important to us. Our refunds and returns policy is valid for 30 days from the date of purchase. If more than 30 days have passed, unfortunately we are unable to offer a refund or exchange.
Eligibility for Returns
To qualify for a return:
The item must be unused and in the same condition as received
The item must be returned in its original packaging
Proof of purchase is required
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be processed and automatically issued to your original payment method within a few business days. Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received your refund yet:
Recheck your bank account
Contact your credit card provider (processing times may vary)
Contact your bank for further details
If you’ve completed all steps and still haven’t received your refund, please contact us at info@plantbase.eu.
Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at info@plantbase.eu with your order details.
Return Shipping
To return your product, please mail it to:
CSB SUPPLY BV
Meer en Duin 14a
2163 HA, Lisse
Customers are responsible for return shipping costs
Shipping fees are non-refundable
If a refund is approved, return shipping costs will be deducted from the refund
Delivery times for exchanged items may vary by location
For higher-value returns, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
For any questions regarding refunds or returns, please contact us at:
Email: info@plantbase.eu